Privacy Policy

Introduction

We are strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience.

Because we gather certain types of information about and from you in order to fulfill your requests and better serve your needs, we feel you should fully understand the policies surrounding the collection and use of this information. This Privacy Notice discloses what information we may collect or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Privacy Notice carefully to understand our policies and practices regarding how we handle your personal information. If you do not agree with our policies and practices, you should not use our Website. By accessing or using our Website, you agree to this Privacy Notice. Your continued use of this Website after we make changes is deemed to be acceptance of those changes. If you have any questions or comments about this Privacy Notice or our privacy practices, please contact us.

The Information We Collect About You

- Information by which you may be personally identified, such as name, loyalty account number, mailing address, email address, and telephone number.

- Information about your internet connection, the equipment you use to access our Website, marketing that led you to our Website, and Website usage details.

- Information about products or webpages that you view, products you add to your cart, products you choose to review, and purchases that you make through the Website.

- Information about your location.

- An order number and email address to allow you to find information about orders and returns.

How We Collect Information About You

Directly From You When You Provide It To Us.

When making an online or retail purchase.

If you contact our customer service department, you may need to provide us with additional information so we can respond to your questions and concerns as completely and thoroughly as possible.

In order to provide an enhanced customer experience, we may occasionally request additional information such as your gender, shopping preferences, product interest, and email notification preferences. Whether you provide this information is completely optional and up to you.

Automatically As You Navigate Our Website. 

We use automatic data collection technologies, including third-party services, to collect additional information about your equipment, browsing actions, and patterns including:

Details of your visits to our Website, including page views and clicks, search activity, cart activity, location data, and the resources you access and use on the Website.

Information about your computer and Internet connection, such as browser type, browser version, operating system and IP address. This information allows us to see which areas of our Website are most visited, and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. To better understand and optimize the user experience, we also use third-party user session recording technology. For example, if a visitor to our website experiences a technical problem, we may review users' session recordings to see how they used our website (for example, pages visited, mouse movements, links clicked, or information the user enters into webforms on our website) and other details about their system setups to help us more quickly and more accurately identify the cause of the problem so that we can resolve it for our customers.

Information about your online activities over time and across third-party websites or other online services (behavioral tracking).

Why We Automatically Collect This Information.

Automatically collecting this information helps us to maintain and improve our Website. It also allows us to verify system and server integrity and to provide you with more personalized service. For example, using cookies or through your logging in as a member, we can recognize you when you return to our Website and provide you with a customized Website experience based on your stored preferences and individual interests.

How We Use Your Information

By providing us with your personal information, you consent to us processing this personal information in one or more of the ways described in this Privacy Notice.

We may use information that we collect about you or that you provide to us, including personal information, to provide products and services to you, for example:

- To present our website and its contents to you.

- To fulfill and deliver orders placed through our website, and any other purposes for which you provide personal information, such as for the processing of returns.

- To send you information via email about products, offers and news we think could interest you. We only send you this if you have opted-in to receive our email messages.

- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection purposes.

- To notify you about changes to our Website or our policies.

- To analyze visits to the Website and learn about the interests of our visitors in the aggregate and better understand your personal interests and needs, so we can improve our products and services and deliver the type of content, features and promotions that you are most interested in.

The information obtained from online registration is utilized to improve your shopping experience by enabling you to earn reward points, obtain a faster checkout for purchases and/or opt-in to receive promotional emails, which provide you with the latest and greatest information and its products.

The telephone and credit card number information we ask for when you order online is used only to complete the order, confirm the order and confirm shipment of the order. Limited credit card information is then stored only for the purposes of faster checkout, and is not used for any other purpose.

In any other way we may describe when you provide the information or for any other purpose with your consent.

Sharing Information with Third Parties

Except as described in this Privacy Notice, we do not sell, rent or trade any personal information you provide to us online or at our stores, nor do we share such information with third parties. We may disclose personal information that we collect or you provide as described in this Privacy Notice:

- To our agents, contractors, business partners, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, advertising strategies, marketing and promotional material distribution, website usage evaluation, data analysis and, where applicable, data cleansing. We also may share non-personal information with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.

- To third parties, such as credit agencies, to verify delivery names and addresses for online orders. If you provide us with a delivery name and address which is not your own, you must have that person's permission to give us their personal information and for us to use it for the purposes specified. By providing it, you are affirming that you have their permission to do so.

- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to Privacy Notice.

- To enforce or apply our agreements, including for billing and collection purposes.

- To comply with any court order, law, or legal process, including to respond to any government or regulatory request If we believe disclosure is necessary to protect the rights, property, or safety of our respective affiliates, business partners, customers, or others.

- To fulfill the purpose for which you provide it.

For any other purpose disclosed by us when you provide the information.

Children's Privacy

We take special care to protect the safety and privacy of children. Our Website is not intended for individuals under 13 years of age. We do not permit anyone under the age of 13 to register with us, nor do we knowingly send email correspondence or knowingly collect personal information from individuals under 13. If you are under 13 years of age, do not use or provide any information on this Website. If we learn we have collected or received personal information from an individual under 13 without verifiable parental consent, we will delete that information.

Data Security

We have in place technologies and processes that are intended to reduce the likelihood of unauthorized access to information and to help improve data security. However, no method of transmitting information over the Internet or method of electronic storage is completely secure and we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

Changes to Our Privacy Notice

It is our policy to post any updates we make to our Privacy Notice on this webpage. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page.

You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes.